Privacy Policy
This Privacy Policy explains how Pedal Point processes personal data in connection with its bicycle repair workshop services and website use. It applies to service inquiries, bookings, workshop visits, inspections, repairs, and related communications.
Data We Collect
We may process contact details, booking details, service history, bicycle intake information, inspection notes, quote approvals, payment records, and communications related to servicing or repairs. Where needed for diagnosis or collection, we may also process information about the bicycle, its components, and the requested work.
How We Collect Data
We collect data when you contact us by phone, email, contact form, or in person, when you book or drop off a bicycle, when we carry out an inspection or repair, and when you make payment or collect the completed service. We may also generate internal notes and service summaries based on workshop activity.
Types of Cookies
Cookies may include session cookies that help the site function during a visit, preference cookies that remember limited settings, and analytics or performance cookies that help us understand site use. We do not use cookies to collect more information than is needed for the operation of the website and related workshop services.
Cookie Controls
You may manage cookies through your browser controls and, where available, site settings. Blocking some cookies may affect form submission, session handling, or other basic site functions. We do not rely on cookie choices to override legal or operational recordkeeping needs.
Contact Information
Your Rights
You may request access to your personal data, correction of inaccurate information, or deletion where the data is no longer needed and no legal reason requires retention. You may also object to certain processing or ask for a copy of information you have provided, subject to applicable law.
How to Make a Request
To protect privacy, we may ask for enough information to confirm your identity and understand the request. If a request is incomplete, unclear, or cannot be fulfilled because of a legal obligation, we will explain the position in a practical way.
Data Retention
Service records, inspection notes, and payment information are retained for a period that reflects the nature of the work, the need to resolve follow-up questions, and any legal or accounting obligations. When data is no longer required, we delete it or anonymize it where that is appropriate.
Policy Updates
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bookings, receive bicycles for intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, record service notes, process payments, communicate collection details, maintain business records, and meet legal or accounting obligations. We may also use limited technical data to keep the website secure and functioning properly.
Service Providers
We may share data with payment processors, communication providers, website hosting or technical support providers, and other operational partners that help us run the workshop and website. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security terms.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with a lawful request. We may also disclose limited information to support payment processing, fraud prevention, or recordkeeping obligations.